Overview
Creative Cloud collaborated with Onnec Group, Europe’s leading infrastructure company, to develop a robust managed services platform. This platform spans 21 countries and delivers localized pricing for banking, construction, and infrastructure management organizations. The solution offers a global service desk, project management, customer portals, infrastructure health checks, and financial management tools, helping Onnec Group secure a competitive edge.
Challenge
Onnec Group needed a scalable platform that could support its global operations while providing tailored pricing for local markets. Existing competitors lacked the technology to meet such diverse, large-scale demands, hindering Onnec Group’s ability to differentiate itself when bidding for major contracts. The company required a comprehensive platform that could manage multiple service aspects across diverse sectors, including banking, construction, and infrastructure management, while maintaining flexibility and responsiveness to local conditions.
Solution
Creative Cloud built a powerful managed services platform that gave Onnec Group a competitive advantage by offering localized pricing, a global service desk, and seamless project management. The platform integrated a wide range of features, including:
- Global Service Desk – A centralized hub to handle client requests across all regions, ensuring consistent service delivery.
- Localized Pricing – Customized pricing for services in different regions, making Onnec’s offerings more competitive in various markets.
- Customer Portal – A self-service portal allowing clients to easily request services, monitor project status, and access infrastructure health reports.
- Project Management – Tools to manage and oversee large-scale projects efficiently, ensuring deadlines are met and resources are optimized.
- Infrastructure Health Checks – Comprehensive monitoring tools to ensure the infrastructure’s ongoing performance, security, and reliability.
- Financial Management – Built-in financial oversight to ensure that all projects and services remain within budget while maintaining profitability.
Results
The platform’s implementation dramatically improved Onnec Group’s ability to secure major contracts in its key sectors. By providing a fully integrated service that balanced global reach with localized nuances, Onnec was able to offer clients a level of flexibility and insight previously unavailable in the market. This resulted in higher customer satisfaction and positioned the company as a leading provider in the infrastructure space.
Impact
The platform revolutionized Onnec Group’s approach to managed services. By incorporating a wide range of tools and capabilities, the solution not only improved operational efficiency but also empowered Onnec to better serve its global client base. The platform’s ability to localize pricing and streamline service delivery has directly contributed to an increase in contract wins and long-term customer retention.